Riedel Service Management: Solutions

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Solutions

Service Management

BMC Remedy AR System
BMC Remedy ITSM Suite:
- Asset Management
- Atrium CMDB
- Incident Management
- Change Management
- Problem Management
- Service Level Management
- Service Request Management
- Notification System
- Custom Applications
BMC Digital Workplace (MyIT), Smart IT
BMC Footprints
ServiceNow

Integration

Pentaho Spoon
Seamless Data Pump

Reporting

BIRT
Crystal Reports

Monitoring

Whatsup Gold

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